Privacy Policy

Last updated: 19/12/2025

Soft Dogs Club is committed to protecting your privacy and handling your personal data responsibly and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Soft Dogs Club provides dog walking and pet care services in Sale (M33) and surrounding areas.

Business owner: Khyris
Email: khyris@softdogsclub.co.uk
Website: www.softdogsclub.co.uk

2. What Personal Data We Collect

We may collect and store the following information:

Your name
Email address
Phone number
Home address
Pet details (such as name, breed, age, behaviour, medical or dietary needs)
Emergency contact details
Veterinary contact details
Messages or enquiries you send to us
Payment and invoicing records

We only collect information that is necessary to provide our services safely and effectively.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and messages
Provide dog walking and home visit services
Manage bookings and schedules
Communicate with you about your dog’s care
Keep records for insurance and safety purposes
Issue invoices or receipts
Comply with legal or regulatory obligations

We do not use your data for marketing without your consent.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract - to provide agreed services
Legitimate interests - to run our business safely and effectively
Legal obligation - for accounting, tax, or insurance requirements
Consent - where required (e.g. photos used on social media)

5. Photos and Social Media

We may occasionally take photos of dogs in our care for updates or social media.

We will never share photos without your permission
No personal information or addresses are shared
You can withdraw consent at any time

6. How We Store and Protect Your Data

Your information is stored securely using:

Password-protected devices
Secure email and cloud services
Limited access to personal data

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Client records are kept for up to 12 months after services end
Financial records are kept as required by HMRC
Data is securely deleted once no longer needed

8. Sharing Your Information

We do not sell or share your personal data with third parties.

Information may only be shared when necessary, for example:

With a vet in an emergency
If required by law

9. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

10. Cookies

This website uses essential cookies to function properly. With consent, it also uses IONOS SiteAnalytics and Google Maps to help improve the website and display location information. No cookies are used for advertising or cross-site tracking. Cookie preferences can be managed at any time.

11. Changes to This Policy

This policy may be updated occasionally. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

Email: khyris@softdogsclub.co.uk